Terms and Conditions Below is Citrus Tools and Equipment's list of terms and policies:
Citrus Tools & Equipment Sales, Returns, and Warranty policies:
orders processed are usually shipped within 0-1 business day (basically
meaning non-holiday weekdays). We do offer a 14 day return policy for a
full refund on non-electronic or software items less shipping fees
(items shipped by us on a Free Shipping promo will have the actual
shipping fee that we paid deducted). Item(s) can be accepted for return
as long as the item is in brand new, resalable condition meaning not
opened or used. If an item needs to be returned for any reason, an RGA
(Return Goods Authorization) will be needed to be processed. This must
be done via E-Mail to email@example.com before any items are returned.
requesting an RGA (Return Goods Authorization) we will need your
original purchase date, web site invoice number, and first and last name
of the paying buyer to process your return claim as well as the reason
for the return. Once you have your RGA number, please repack the item(s)
for shipping securely and ship to address which will be with your RGA
marking the authorization number on a note inside the box. The return
shipping address will be provided to our nearest distribution center to
your location when we forward you the RGA.
on electronic items and software are as follows. When an electronic
item or software is opened and/or used, it is not returnable as per
manufacturers policy. Please contact the manufacturer if you have
questions about this. We can not accept items for return on these types
of items once they are opened unless the manufacturer agrees to it. If
there is a problem with your electronic item or software purchased, we
will help you through the warranty process all we can.
Manufacturers Warranty Policy:
Manufacturer's warranty guidelines must be strictly adhered to If the item(s) you purchase are covered under a manufacturers warranty and you need to make a warranty claim during the manufacturer's specified terms.
a warranty issue arises within the first 30 days of ownership, we must
be contacted immediately and we will cheerfully handle your claim and assist in getting you product repaired or replaced as deemed necessary under our agreements within the manufacturers
policies (certain items are not covered under this 30 day agreement) and
you will have to contact the manufacturer directly. If 30 days has passed and a
manufacturers warranty is in effect, you will need to contact the
manufacturer for their policy for making a warranty claim. We are always
here to help if you are not sure how to go about it and will provide contact information for the manufacturer.
please retain all info or invoices pertaining to your purchase to aid
in expediting a claim with the manufacturer should it become necessary.
Contact us if you have questions about this.
contact the manufacturer directly or contact us for pre-sale warranty information if you have any questions on terms and policies. We are here to
help make ourselves your first stop when seeking automotive, marine, or
truck tools & shop equipment as well as a full line of marine tools,
supplies and accessories.
Limitation of Liability:
Citrus Tools &
Equipment shall not be liable for any special or consequential damages that
result from the use of, or the inability to use, the materials on this site or
the performance of the products, even if Citrus Tools & Equipment has been
advised of the possibility of such damages. Applicable law may not allow the
limitation of exclusion of liability or incidental or consequential damages, so
the above limitation or exclusion may not apply to you.